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Send email to a user when an Incident Survey is received.

Question asked by yannick on Jun 5, 2017
Latest reply on Jun 6, 2017 by yannick

Hi all,

I have created a business rule in Incident to send a notification to a specific user when a survey is received. The trigger of this business rule is on link of a survey to an Incident record as shown below:
I have also given the Admin role the right to be able to edit Incident records which are closed:
However, this business rule does not trigger when a survey is received for an Incident record. I also added a workflow on the FRS_SurveyResults to run when a new Survey Result is created. This workflow does not even run at all.
I am not too sure why all the business rule/workflow does not trigger. Is there something I am missing?
Has anyone implemented this functionality before?
Thank you.

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