Is there any documentation that covers how the Progress Bar output (let's say the one in My Items) is calculated?
I notice that each Service Req Status value has a Progress Bar value (0-15), but is this a straight mapping in relation to what is rendered? The progress bar appears to only have 5-6 states (no bars, and 1-5 bars).
Do the values (0-15) include other states? Like different colors?
I searched through the Knowledge Base and Admin Guide with no much luck.