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Progress Bar value and rendering

Question asked by keifer on May 26, 2017
Latest reply on Jun 1, 2017 by keifer



Is there any documentation that covers how the Progress Bar output (let's say the one in My Items) is calculated?


I notice that each Service Req Status value has a Progress Bar value (0-15), but is this a straight mapping in relation to what is rendered? The progress bar appears to only have 5-6 states (no bars, and 1-5 bars).


Do the values (0-15) include other states? Like different colors?


I searched through the Knowledge Base and Admin Guide with no much luck.