I guess at least some of you have already rebuilt out of the box Incident categorisation.
Question is: what is the best way to built multilevel categorisation for Incident
I'd like to have implemented something like
Main Category 1
Sub Category 1.1
Another subcategory 1.1.1
Sub Category 1.2
Another subcategory 1.2.1
Another subcategory 1.2.2
Main Category 2
Sub Category 2.1
Sub Category 2.2
Any recommendations / steps how to do it / screenshots ?
Thanks in advance for your prompt support.