marek.woda

[HEAT SM 2016.x] Multi level Incident categorisation - implementation / best practices

Discussion created by marek.woda on May 24, 2017
Latest reply on Jun 10, 2017 by ahummel

Dear All,

 

I guess at least some of you have already rebuilt out of the box Incident categorisation.

 

Question is: what is the best way to built multilevel categorisation for Incident

 

I'd like to have implemented something like 

 

Main Category 1

   Sub Category 1.1

      Another subcategory 1.1.1

   Sub Category 1.2

      Another subcategory 1.2.1

      Another subcategory 1.2.2

Main Category 2

      Sub Category 2.1

      Sub Category 2.2

 

 

Any recommendations / steps how to do it / screenshots ?

 

Thanks in advance for your prompt support.

 

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