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trigger request offering by e-mail

Question asked by wernerbj on Apr 7, 2017
Latest reply on Jun 7, 2017 by wernerbj



is it possible to trigger a workflow based Service request with a specific workflow by sending an E-Mail to heat?

The Goal:

There is a vendor which sends automaticly an E-Mail to us. This E-Mail informs the IT-Department to update one of our Systems. So the workflow must create a Task to the Team and send an email to the customer when the update is finished.


best regards