AnsweredAssumed Answered

trigger request offering by e-mail

Question asked by wernerbj on Apr 7, 2017
Latest reply on Apr 7, 2017 by stapletj@tbh.net

Hi,

 

is it possible to trigger a workflow based Service request with a specific workflow by sending an E-Mail to heat?

The Goal:

There is a vendor which sends automaticly an E-Mail to us. This E-Mail informs the IT-Department to update one of our Systems. So the workflow must create a Task to the Team and send an email to the customer when the update is finished.

 

best regards

Björn

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