AnsweredAssumed Answered

Custom Dashboard Reporting

Question asked by mpinon on Mar 27, 2017
Latest reply on Apr 12, 2017 by mpinon

I'm positive what i am looking for is likely not supported as the reporting module is fully capable of this type of reporting, but digging into the records from the report is not so easy as you cant just click a metric to dig in.

 

I would like to recreate a report that management uses regularly as a dashboard. Any Idea how i can create a dashboard that would look something like this?

 

 

Parameters: Tasks by team (Incident OR Service Request), count of active tasks aggregated into the column groups above. 

 

I imaging i would need to use the SLA clock for each task but im not sure how to do that right now.

 

Any ideas?

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