lgtandi

List Processing Error

Discussion created by lgtandi on Mar 23, 2017
Latest reply on Jun 8, 2017 by lgtandi

Occasionally, our users report that they receive an error "UserInterfaceException - List 'Related Incidents' processing error" although they are not actively working within HEAT.

 

It seems that this error occurs from time to time if a dashboard is refreshed. In the log I found the following entry:

List 'Related Incidents' processing error. Transaction (Process ID 66) was deadlocked on lock | communication buffer resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

 

Any ideas what could cause this problem and how to fix it?

 

Thanks,

AnDi

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