I am trying to implement ci's from Incident automaticly to Task on Creation by using Template and I'm still looking for good ideas.
For repairs of CI's our SDA creates a task for a department (purchasing), which coordinates the deployments of an external service Provider. Now the SDA would attach the affected CI's to the incident, but they are not attached to the Task on forwarding to 2nd Lvl.
Can I use a relationship between Task and CI and automatically link the ci from the Incident when creating the task?
I thought of using task template that uses a search & link.
any suggestions on that?
thanks in advance