Link Ci from Incident with a Repair Task

Discussion created by cchatz on Mar 20, 2017
Latest reply on Apr 27, 2017 by cchatz

Hello everybody,

I am trying to implement ci's from Incident automaticly to Task on Creation by using Template and I'm still looking for good ideas.


For repairs of CI's our SDA creates a task for a department (purchasing), which coordinates the deployments of an external service Provider. Now the SDA would attach the affected CI's to the incident, but they are not attached to the Task on forwarding to 2nd Lvl.

Can I use a relationship between Task and CI and automatically link the ci from the Incident when creating the task?

I thought of using task template that uses a search & link.

suggestions on that?

thanks in advance