AnsweredAssumed Answered

In Service Request, how can I blank out a previously completed field before it is submitted?

Question asked by on Apr 28, 2016
Latest reply on Jun 22, 2017 by

I have a request offering with various questions using combo boxes, and fields are visible / mandatory depending on the selection made.

During testing I've found that if I make a selection and then go back to one of the questions and change my response, fields that I had already populated but I now cannot see are populated in the resulting Task but not visible in the service request.

Does anyone know of a way that I can blank out the contents of a field so that if a user changes their selection before submitting the service request, they are forced to complete the field again, based on the revised selections they have made?


Thanks / Regards