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Announcement 1 Advance Notification - community.heatsoftware.com is moving!
Announcement:Advance Notification - community.heatsoftware.com is moving!

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louise.piper@it.ox.ac.uk
The scenario is that for a particular type of request we will ask for individual details but if the request is for a large number of users it may be more practical to allow the requestor to download a predefined spreadsheet to be completed and uploaded to the form.   I thought I might be able to do it using Form Designer Tools >
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bernd.kallweit@maxxys.de
Hi, for a given incident the service desk analyst may decide that the resolution would best be handled by a corresponding service request. Has anyone succeeded in implementing this requirement. I tried to use an UI Action for this (scope: ObjectWorkspace, command: NewObject, data: 'ObjectType':'ServiceReq#'); this almost works, but when I save
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gbaney
I have create an offering where a customer can select various items to purchase  e.g. USB stick (Check Box) and then select the quantity they require (Dropdown list 1- 5). The issue I have is that I cannot for the life of me figure out how to setup the pricing if they select multiple of the same item..   If they select say 1 USB stick
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louise.piper@it.ox.ac.uk
Has anyone created a service request offering for a requestor to make requests on behalf of multiple people that may or may not need the same thing? I have a few questions about this as the way I'm doing it feels very cumbersome so I'm hoping someone out there has done something similar.   The way I am doing it currently is to ask the
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